Clinacuity, Inc. takes your privacy very seriously. This Privacy Statement is intended to set out your rights and answer any queries you may have about how Clinacuity collects and uses your personal data. If you need more information, please contact us.
What personal data we collect
At Clinacuity, we respect your privacy and value our relationship with you. Your personal information will be protected, will never be sold.
We collect personal data when we deliver our products, conduct marketing, and run our business operations. The personal data we collect varies based upon whether the data is collected (i) through our websites, or (ii) through our products and services, including but not limited to our software and support services (“Products”).
We may collect personal data directly in the following situations:
When you purchase, download, or register Clinacuity software, or use our software support services, we may collect contact information such as your name, email address, physical address, telephone number, and financial and payment details, together with information on the Clinacuity Products you buy, download, or register.
If you engage with Clinacuity for marketing purposes, such as by expressing interest in Clinacuity Products through a web form, participating in a promotion, or attending a Clinacuity or other marketing event, we will collect the information you submit to us, such as your contact details (including name, email address, phone number, organization and job title) and the Clinacuity Products that interest you.
When you submit an employment application, we collect the personal data disclosed by your application, such as your name, email address, phone number, and employment and education history.
Clinacuity may collect personal data indirectly in certain situations, in particular:
We provide Products to healthcare organizations and other organizations involved in clinical research. To deliver these Products, we may collect patient data both directly from our healthcare customers as well as from vendors serving our healthcare customers such as individual doctors, imaging and laboratory services providers, and electronic health record service providers. This patient data may include name, address, birthdate, medical record number, diagnosis, image, and treatment information. Where consent is required for the collection and use of medical information, we will obtain consent if we interact directly with patients. However, if we are processing personal data on behalf of a third party that has direct patient access, it will be the third party’s responsibility to obtain the consent.
We obtain marketing contact information, including name, email address, phone number, organization, and job title, from our partners, from public sources, and from third-party mailing lists.
We collect personal data, including employment and education history, from third parties to conduct background and reference checks for employment applications and for applications to establish reseller and distributor relationships with Clinacuity, subject to your consent where consent is required by law.
- Manage the experience on our websites. This enables us to keep track of items selected to the shopping cart in our store or remember you when you return to the websites. These are also used to store your preferences.
- Authenticate access to secure areas of our websites such as your account or to payment areas of our websites.
- Improve the websites or services by using analytics to understand traffic patterns so we can find popular site content and potential problems.
Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you may not be able to take full advantage of our websites if you do so.
How we use personal data
General Business Operations
We use contact information to market, sell, and service Clinacuity Products, subject to your consent where required by law. We allow recipients of marketing messages and collateral to opt out of receiving further communications from Clinacuity at any time without detriment.
We use your financial or payment information, and your contact details, to support, establish, and conduct customer relationships as necessary for the performance of our terms of service with you (including, for example, completing purchase transactions, fulfillment of an order, order confirmations, responding to requests for information about products and services, and the provision of purchased products and services). If you fail to provide the personal data we need, we may be unable to complete your transaction.
We use personal data from employment applications where necessary to support our legitimate interest in processing your application and to contact you if future opportunities arise.
We use personal data of individuals associated with proposed resellers and distributors to conduct reference and background checks ahead of entering into a contract and as necessary for compliance with legal obligations to which we are subject.
Data Processed Within Our Products
We use the personal data that is processed within our Products, such as product usage data and user license for our legitimate interests in tuning, maintaining, enhancing, and developing Products. We never use this data, referred to as “Product Personal Data,” for marketing purposes and we never sell or transfer your data to third parties for the third party’s own purposes.
We use aggregated, non-identifying, electronic data collected from use of our Sites and Products to operate, analyze, improve, and develop our Sites and Products. This information is not used to inform decisions about specific individuals; rather, it is processed to understand how different categories of users interact with our Sites and Products so that we can consistently improve our Products.
When we share personal data
We may share Product Personal Data in the following situations:
- With our affiliates and subsidiaries and with vendors acting on our behalf to support the websites or the delivery of Products;
- With the customer on whose behalf and at whose direction we are processing the data; and
- When we have your consent to use your Personal Data for a specific purpose.
We may share personal data with our affiliates, subsidiaries, resellers, suppliers, sub-contractors, and distributors, and with vendors acting on our and their behalf, to service our customers and perform any contract we enter with you (including, for example, with resellers who support our management of potential clients and vendors who conduct transcription in connection with our products and services).
We may share aggregated, anonymous, or non-identifiable electronic data with our affiliates and with vendors acting on our behalf.
We may share personal data derived from website usage (excluding Product Personal Data), with analytics and search engine providers that assist us in the improvement of our websites, subject to the cookie section of this Privacy Statement. Our websites may use Google Analytics. The way Google collects and processes data when delivering Google Analytics is described here: www.google.com/policies/privacy/partners/.
We may share personal data from employment applications with vendors acting on our behalf who help us in recruitment, background check and human resources matters.
If we share your personal data (including Product Personal Data) with affiliates or with vendors acting on our behalf, we do so under binding agreements that require the third party to use and protect the personal data in accordance with the principles described in this Privacy Statement. These third parties are authorized to use your personal data only as necessary to provide these services to us.
We may also share personal data to comply with law and legal process, to respond to governmental inquiries and lawful requests from by public authorities (including to meet national security or law enforcement requirements), and to protect life, property, or the security of Clinacuity or its customers. If Clinacuity enters any merger, acquisition, or asset sale of all or any part of its business, personal data held by Clinacuity may be transferred to a buyer or successor entity.
Control of your personal data
You can change your preferences to opt out of marketing communications at any time by contacting us. Alternatively, please follow the opt-out instructions in the relevant communication. If you opt out, we will retain your email address to confirm that we do not send you further communications.
If you have submitted an employment application to Clinacuity or if your personal data has been collected by Clinacuity to review a proposed reseller or distributor relationship, you may contact us to request deletion of your data. We will respond to your request within a reasonable timeframe.
If you wish to access, correct, or request deletion your Product Personal Data, you may contact us. Clinacuity generally processes Product Personal Data on behalf of our healthcare, enterprise, and corporate customers. If you contact us, we may direct your inquiry to our customer on whose behalf the Product Personal Data is being processed. We will make reasonable efforts to delete your Product Personal Data upon your request within a reasonable timeframe. Clinacuity may refuse your request to access, request or delete Product Personal Data where entitled to do so under applicable law.
If you have submitted Product Personal Data to Clinacuity using your own user account which allows you to control your own data, you may delete the data you submitted by logging into your account and following the guidelines in the help system.
Storage and security
We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. Information you provide to us is stored on our secure servers. If Clinacuity has issued you a password, you are responsible for keeping the password confidential. If you have any questions about the security of your personal data, you can contact us.
We retain personal data to the extent necessary to provide Products to our customers, employees, and prospective employees. Generally, we retain personal data for as long as you remain an active customer or user of our websites and Services and for 3 years afterwards, or otherwise as required for our business operations or by applicable laws. Longer retention may be necessary under contractual terms with the data controller for whom we provide services, for fraud prevention, to identify technical problems, or to resolve legal proceedings.
We may retain non-personally identifiable aggregate information beyond this time for research purposes and to help us improve and further develop our Products. You cannot be identified from aggregate information retained or used for these purposes. Any record of a stated objection by you to receiving marketing communications will be retained by us so that we respect your wishes by not contacting you further.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
You may have the right under applicable laws in certain circumstances to:
- ask for access to details of the personal data held by us about you, free of charge;
- to request the rectification, restriction or erasure of your personal data held by us;
- to object to the processing your data;
- to request that any personal data provided by you, be transferred to a third party.
Clinacuity never sells or transfers your data to third parties for the third party’s marketing purposes. You can object to receiving further marketing from Clinacuity at any time without detriment.
You can also exercise the rights listed above, or write to us with any complaints, at any time by contacting us, specifying the nature of your request, at this link or by mail at:
460 King St Ste 200
Charleston, SC 29403
Changes to this privacy statement
We may update this Privacy Statement from time to time by publishing an updated version on Clinacuity’s websites.
Updated: April 5th, 2021.